Here at Healife health, we are proud to offer the highest quality CBD products. We are confident you will be happy with our products, however, we understand that it is inevitable at some point that our products may need to be returned.
To make this process smooth and hassle-free we use a returns ticket system.
The steps to this system are;
- Contact is made via email or telephone.
- A returns ticket is opened and the reference number is supplied to you.
- We look over the returns query and determine if the returns request is valid.
- We then contact you to confirm the outcome and organise the return.
- Once we have the item back we initiate an immediate refund.
*This validity process is usually completed within 24hrs of initial contact.
*We only accept returns that have previously been raised with us.
You have the right to cancel your order within 14 days of the receipt of the goods. Upon receipt of goods, we will issue an immediate refund.
In the instance, you cancel your order before it is dispatched we will issue an immediate refund.
All items must be in the same state that they were sent, unused and unopened. For instances where there is an issue with the product, this will need to be discussed with us and will be judged on a case by case basis.
Please use the contact us page at the bottom of the page to initiate a return order.